Privacy policy

UIB Foods (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, request meal delivery, contact us, subscribe to updates, or use our meal prep, catering, personal chef, or food delivery services.

Information We Collect

We may collect personal information that you voluntarily provide when you place an order, create an account, subscribe to our emails, fill out a contact form, request catering or personal chef services, or contact us by phone, email, or SMS.

This information may include your name, email address, phone number, billing address, delivery address, order details, meal preferences, delivery instructions, event details, and any dietary notes or special instructions you choose to provide.

We may also collect basic website usage information, such as your device type, browser, IP address, pages visited, items viewed, cart activity, and interactions with our website. This helps us improve our website, ordering process, customer service, and overall user experience.

Payment information may be processed by trusted third-party payment providers. We do not directly store full credit card or debit card details on our own systems.

How We Use Your Information

We use the information we collect to provide and improve our services, including processing meal orders, confirming purchases, arranging local delivery, preparing meals according to your selected options, responding to inquiries, providing customer support, managing catering or personal chef requests, and communicating important updates about your order or service.

We may also use your information to send order confirmations, delivery updates, account notices, refund or return information, service updates, promotional offers, menu updates, and email marketing messages when permitted by law or when you have opted in.

Read our Terms of Service at: https://uibfoods.com/policies/terms-of-service

Communication

By providing your contact information, you consent to receive communications from UIB Foods by phone, email, or SMS regarding your orders, deliveries, inquiries, catering requests, personal chef services, customer support, and related service updates.

You may opt out of promotional emails or marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly. For SMS messages, you may opt out by replying STOP where applicable or by contacting us.

Food Preferences, Allergies, and Dietary Information

If you provide dietary preferences, allergy notes, nutrition goals, or special meal instructions, we use that information only to help process your order, understand your request, and provide better customer service.

While we make reasonable efforts to follow the information provided by customers, our meals may be prepared in facilities or kitchens where common allergens may be present. Customers with allergies, medical conditions, or strict dietary needs should contact us before ordering.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share limited information with trusted service providers who help us operate our business, process payments, manage our website, fulfill orders, arrange delivery, provide customer support, send emails or SMS messages, analyze website performance, or assist with marketing and advertising.

These service providers are only given the information necessary to perform their services and are expected to protect your information.

We may also disclose information when required by law, legal process, fraud prevention, security protection, or to protect the rights, property, and safety of UIB Foods, our customers, or others.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve site performance, remember preferences, understand customer behavior, support analytics, manage cart activity, and provide relevant marketing.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

Non-Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers for support services, such as customer service, order fulfillment, website operations, or delivery coordination, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information, subject to applicable laws and business record requirements.

You may also request that we stop sending promotional communications. To make a privacy-related request, please contact us using the information below.

Children’s Privacy

Our website and services are intended for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and remove the information if appropriate.

Third-Party Websites and Services

Our website may include links to third-party websites, payment providers, social media platforms, delivery-related tools, or other external services. We are not responsible for the privacy practices, content, or policies of third-party websites or services.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:

Email: info@uibfoods.com
Phone: +1 949-292-6365

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices. Any changes will be posted on this page with an updated effective date.